Work pressure on help desk agents is huge. With proper planning and handy tools agents work load can be reduced and they can focus on their assigned task and customer service performance improves significantly. Ticketing software is the handy tool for help desk agents. Ticketing system segregate the tasks and assign to the appropriate agent and avoids working on the same issue by multiple agents.
Dashboard to view the ticketing system by authorized agents
Prioritize the ticketing by admins
User drag and drop controls to customize ticketing
Ticket collaboration if there is a connection between tickets
To view the historical issue pattern and predictions
Chatbot to receive, confirm and reply to customer tickets
Tickets which need to go through multiple departments can be automated
Apart from email, customer can create tickets through portal, Bot chat etc
Prioritize urgent ticketing for critical issues
High customer satisfaction due to quick response
Agents retention is high and they are in high morale and active.
Admins can assign, monitor and close the tickets
Helps customers to view their history and collect back solution for their repeating issues
No need for IT specialist to manage our product
We provide 24/7 support to keep going without break