Patient Contact Center
Replace rigid phone menus with intelligent patient support.
PatientRelay
PatientRelay lets patients explain what they need in natural language, completes supported administrative tasks, confirms the result, and transfers clinical, complex, or uncertain situations to human staff.
Intended user or buyer
For teams responsible for patient access.
PatientRelay lets patients explain what they need in natural language, completes supported administrative tasks, confirms the result, and transfers clinical, complex, or uncertain situations to human staff.
HospitalsOutpatient clinicsHealth plansTelemedicine providers
Workflow problem
The work becomes harder when evidence and action live apart.
Traditional phone menus rarely match the reason a patient is calling. Patients repeat information across transfers, while staff spend significant time on routine scheduling, directions, referrals, insurance questions, and follow-up requests.
Product focusReplace rigid phone menus with intelligent patient support.
The experience organizes the next review around the information people need to understand and verify.
Product interface preview
A focused workspace for the decision at hand.
Representative content shows how the product brings evidence, status, and the next review step into one interface.
Patient callPatientRelay
Intent confirmedActive workspace
Let patients ask for help the way they naturally speak.
The conversation moves from request to confirmation, with a visible handoff when the task needs a person.RequestUnderstood
TaskSupported
HandoffAvailable
Customer outcomes
What changes for the people doing the work.
Replace rigid phone menus with intelligent patient support.
Start with the patient’s words
Let callers describe the reason for the call without searching through a long list of menu options.
Complete routine tasks
Handle supported scheduling, rescheduling, cancellation, directions, and administrative information during the conversation.
Escalate with context
Transfer urgent, distressed, uncertain, or unsupported calls to staff with a concise summary of what happened.
Core workflow
A guided path from information to reviewed action.
Each stage keeps the current work state understandable and carries the supporting context forward.
Listen
Patient describes what they need.
Understand
Confirm intent and identity.
Retrieve
Find approved records or information.
Complete
Carry out the supported task.
Confirm or transfer
Summarize the result or escalate.
Capabilities
Useful at every step, clear at every handoff.
Capabilities are described through the workflow people can use and review—not through the technology operating behind the screen.
Natural-language calls
Understand the patient’s request without forcing them through rigid menu trees.
Appointment workflows
Search, book, reschedule, cancel, and confirm supported appointment details.
Administrative guidance
Answer approved questions about insurance, referrals, eligibility, location, and authorization status.
Safe medication information
Repeat approved instructions from the patient record and transfer clinical questions to the care team.
Human escalation
Route clinical urgency, distress, identity uncertainty, complex billing, low confidence, and unsupported requests to staff.
Example product output
Automation for routine access. A clear path to people when it matters.
PatientRelay is designed around the handoff, not just call containment. It knows when the conversation has moved beyond a supported administrative task.
Patient callAutomation for routine access. A clear path to people when it matters.
Example outputClinical urgency and distress trigger human escalation.
Low-confidence identity or intent does not proceed silently.
Every completed action returns a clear confirmation.
Prepared for qualified review
Patient Contact Center · NeoTechSource